Returns & Exchange Policy

Effective Date: 07 May 2026

At Wear Duds, we are committed to delivering fashion that combines quality, comfort, and confidence. If your purchase isn’t quite right in terms of fit, size, or style, we’re here to help with a smooth return and exchange process.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of delivery.

To be eligible, items must:

• Be unused, unwashed, and unworn

• Have all original tags attached

• Be returned in their original packaging

• Be free from stains, perfume, damage, or signs of use

Products failing quality checks will not be accepted and may be returned to the customer at their expense.

2. Sale & Promotional Orders

During sale periods or promotional campaigns:

• Products are non-returnable

• Size exchanges are permitted once only, subject to stock availability

• If the requested size is unavailable, store credit will be issued instead

Please review sale-specific terms carefully before placing your order.

3. Return & Exchange Charges

A reverse pickup fee of ₹99 per request will be applicable on all approved returns and exchanges. This charge covers pickup and logistics handling and may be:

• Deducted from the refund amount, or

• Collected during pickup (where applicable)

Exceptions

If you receive:

• A damaged product

• A defective item

• An incorrect product

We will arrange a free replacement or resolution at no additional cost, and the ₹99 reverse pickup fee will be fully waived.

4. Damaged, Incorrect, or Missing Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us investigate and resolve your issue quickly, kindly share:

• A clear unboxing video and product photos

• Your order number

• A brief explanation of the issue

You may contact us via:

📧 customercare@wearduds.com
📞 +91-9205233392 (Mon–Sat, 10 AM – 7 PM)
WhatsApp support is also available on the same number.

Claims raised without proper supporting evidence may not qualify for replacement or refund.

5. How to Raise a Return or Exchange Request

Initiating a return or exchange is simple.

You can submit your request here:

Raise Request:
Click to Raise Request

Alternatively, you may contact our customer support team:

📧 Email: customercare@wearduds.com
📞 Customer Support / WhatsApp: +91-9205233392
🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

When raising a request, please keep the following ready:

• Order ID

• Product(s) you wish to return or exchange

• Reason for the request

• Photos or unboxing video (in case of damaged, defective, or incorrect items)

Our team will review your request and assist you with the next steps.

6. Refund & Exchange Timelines

Once the returned product is received at our warehouse and passes the quality inspection:

Refunds

Eligible refunds will be processed to the original payment method within 7–10 business days.

• Prepaid Orders: Refunded to the original source of payment

• Cash on Delivery (COD) Orders: Refunded via a Razorpay payout link (Bank Transfer / UPI)

Please Note: COD convenience charges paid at checkout are non-refundable.

Exchanges

Replacement products for approved exchanges will be dispatched within 4–5 business days after pickup.

Delivery timelines may vary depending on location and courier partner availability.

7. Self-Ship Returns

If reverse pickup is unavailable at your location, you may self-ship your return to the following address:

Wear Duds
B-62, Second Floor, Sector-57,
Noida, Uttar Pradesh – 201301

Please ensure products are packed securely to avoid transit damage. Refunds or exchanges will be processed only after successful quality inspection.

8. Non-Refundable Charges

The following charges are non-refundable:

• Cash on Delivery (COD) fees

• Urgent / Express Delivery charges

• Any additional shipping charges applied during checkout

9. Final Important Note

Wear Duds reserves the right to reject returns or exchanges that do not comply with this policy.

We strongly recommend reviewing applicable sale, offer, and promotional terms before placing your order, as eligibility for returns and exchanges may vary.

This version feels more premium, clearer for customers, and removes repetitive/confusing sections while incorporating your updated 7–10 business day refund timeline and 4–5 business day exchange dispatch timeline cleanly.